Shopping and Checkout Questions

How do I shop on this site?

Shopping on our site is easy. We are using a shopping cart to help you order online. This shopping cart works the same as a real shopping cart - it collects items you want to purchase.

Simply browse or search the store to find the items you want to purchase. You can add the item to your cart by entering your desired quantity then click the "Add to Cart" button. You may click the item image to view the product page and learn more about a particular product.

From the product page, enter your desired quantity and then click "Add to cart".

After ordering each item, you'll be taken to the "Shopping Cart" page that displays your items with quantities, as well as a subtotal. At the "Shopping Cart" page you can adjust quantities and remove items. When you are finished, click "Checkout" button your cart and follow the easy steps from there.

Navigation:

If you would like to browse the site, the best place to start is to click or move the cursor over one of the Categories that you are interested in the top horizontal menu on the main page. This will take show you available subcategories.

Searching:

If you have an idea of what you'd like to order, try an Item Number or Keyword Search in the search box that appears at the top of the main page. If you don't find what you are looking for using a Keyword Search, you may want to modify search terms used.

How do I change quantities?

On the product page, please enter quantities and click the "Add to Cart" button. On the "Shopping Cart" click ''check out'' button to review your order and easily change the quantity using ''+.'' and ''-'' buttons situated next to the item price. If you ever want to remove an item from your cart, just click the ''bin icon'' situated on the right end. This will remove that item from your order. Once an order is submitted, it goes immediately into the system for processing, and it may be too late to change (all orders, however, may be returned). If you think it may NOT be too late to change, call our Customer Service Department at 020 8758 2333, Monday - Friday from 8:00 AM o 6:00 PM, and we will do our best for you. Please have your Order Number ready for the representative.

Why does my credit card statement show PAYPAL*AJORNAMENTS?

Church Atelier is a brand owned by AJ Ornaments LTD. We are processing all payments through PAYPAL checkout system.

What credit cards do you accept?

We accept all types of Debit, Credit and Prepaid. Your card will not be charged any transaction fees other than your card provider fees and charges.

I didn't receive an e-mail confirmation of my order, what will I do?

If you have not received a confirmation of your order, please contact us.

Are there any special savings available when I purchase online?

You may subscribe to our e-mail list with your e-mail address to receive information about discounts and promotions.

What is the payment method for orders?

Payments can be made by debit or credit card. We do not accept checks.

Can I ship a single order to multiple addresses?

Unfortunately, at this time our site does not support multiple ship-to addresses. However, our system makes it easy to place separate orders.

How do you handle orders outside the United Kingdom?

We ship anywhere in the world. For orders outside the United Kingdom, simply choose your country from the list during checkout. If you can not find your destination country on the list, please contact us anytime by e-mail: info@churchatelier.com or call our Customer Service Department at 020 8758 2333, Monday - Friday from 8:00 AM o 6:00 PM.

The website is busy or I have difficulties to complete my order. Can I place my order different way?

Yes, you can e-mail us anytime on info@churchatelier.com or call our Customer Service Department at 020 8758 2333, Monday - Friday from 8:00 AM o 6:00 PM.

How do I cancel an order?

Once an order is submitted, it goes immediately into the system for processing, and it may be too late to cancel (all orders, however, may be returned). If you think it may NOT be too late to cancel, e-mail us anytime on info@churchatelier.com or call our Customer Service Department at 020 8758 2333, Monday - Friday from 8:00 AM o 6:00 PM, and we will do our best for you. Please have your Order Number ready for the representative.

Why are prices on the website different than in your shop on eBay or Amazon?

eBay and Amazon are third party platforms they charging extra fees for each sold item. Our prices in this marketplaces are usually higher than in Church Atelier shop due to this additional fees.

What are your shipping rates?

Our shipping rates are dependant on country of destination and are calculated according to item total weight. To see shipping cost for particular item or whole order, simply find your desired item, use ''Add to cart'' button and click ''Cart'' button situated always in the top right corner. You will find there information about items already in your cart, tax and total shipping cost. Shipping cost will update automatically after adding each item to your cart.