Return Information

Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t, unfortunately, offer you a refund.

Refund requirements

The following criteria must be met to qualify for a refund:

  • Product is defective
  • Product is not as described
  • Product must be in original packaging
  • Product must be unused
  • Product must not be damaged

In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund. Perishable goods are completely exempt from being returned.

Shipping items

To return your order, you must contact us first to obtain a Return Merchandise Authorization (RMA). Returns without a valid Return Merchandise Authorization will not be accepted. 

All US Returns can be mailed to:

560315 AJ Ornaments Inc 2045
NIAGARA FALLS BLVD STE 4
NIAGARA FALLS NY 14304-1675U
United States.

All other countries including Canada:

AJ Ornaments Inc.
H-221 Barton St.
Stoney Creek ON, L8E 2K3
Canada

You will be responsible for all shipping costs. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect.
If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Contact

If you have any questions or concerns please email us:

customerservice@churchatelier.com

This document was last updated on September 9, 2022

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